Cancellation Policy
In case of cancellation, the following charges will apply
~5 days to 5 days / 0%
4 days to the day before / 50% of the day
100% on the day of cancellation
(Please note that the rules differ depending on the accommodation reservation site.)
Can I bring my pet to stay?
Basically, pets are not allowed to stay overnight.
Please contact us for details.
Can I stay with my baby?
Although we can accommodate you, our facilities are not designed to accommodate babies.
Please check the website for the availability of necessary facilities.
Please note that we are not able to provide any facilities that are inadequate.
Please contact us if you have any questions.
If you want to change the number of people staying after making a reservation
Changes are possible.
Please feel free to contact us to check the status of your reservation and we will get back to you.
Payment
All payments are made by credit card in advance.
We do not accept cash transactions.
Please contact us if you are unable to pay by credit card.
How do I make a reservation?
Reservations can be made on the Reservations and Rates page of our website.
Please make your reservation from this page, as it is cheaper than those made through travel reservation sites.
Please contact us before making a reservation for a private room or a private room in a single building.
Is there wi-fi?
Is there wi-fi?
There is a Please feel free to connect and use it.
The password is posted in the facility.
About rental towels
About rental towels
There are two types of rental towels available for a fee: large and small.
Please use them in the wash and undressing room on the 1st floor.
Please return used towels to the laundry basket in the washroom.
Please do not take them home.
Manners for Bathing
Manners for Bathing
When bathing, please set the tag at the entrance/exit to “Bathing” before entering the bathhouse. If you do not, other guests may enter and leave without your knowledge.
After bathing, please return the tag to “Vacant”.
When you have finished bathing, please drain the bathtub and lightly clean it for the next user.
Washroom Manners
Washroom Manners
The washrooms on the 1st floor are not available for use when there are guests bathing.
Please use the washrooms on the 2nd floor.
When you are finished using the washrooms, please clean them easily so that other guests can use them comfortably.
The washstands are crowded in the mornings.
Please use the washstands in a respectful manner.
If you need to do your makeup or hairdressing, please use the powder corner on each floor.
About curfew
About curfew
There is no curfew after check-in time, but please be careful not to disturb other guests or neighbors when you go out or enter the room after 9:00 p.m., as the sound is unexpectedly loud at night.
About Noise
About Noise
Please do not make noise after 9:00 p.m. as it may disturb other guests and neighbors.
Guests staying for consecutive nights
Guests staying for consecutive nights
If your stay is less than 1 week, we will not clean the room or make the beds.
If you are staying for more than one week, we will clean your room once every 7 days.
If you wish to have your room cleaned other than that, please let us know. (Charged at extra cost).
Can I wash it?
Can I wash it?
There is a small washing machine. There is no drying service.
If you need to wash a large amount of clothes or dry laundry, please use a nearby laundromat.
Please refer to the convenient map on our website.
If I stay for a long period of time, can I have the room cleaned in the middle of my stay?
If I stay for a long period of time, can I have the room cleaned in the middle of my stay?
It is possible if you contact us.
*Additional cleaning fees may apply. Please confirm at the time of request.
Contact us
Reception hours: 9:00-18:00
How is the key handed over?
How is the key handed over?
The key to the entrance is NUMBER KEY.
We will send you a bookkeeping form by e-mail 4 days prior to your scheduled stay.
After submitting the form, we will send you the pass code for the entrance.
We appreciate your cooperation in submitting the form in advance to ensure smooth check-in on the day of your stay.
What are the check-in and check-out times?
What are the check-in and check-out times?
Check-in time is 16:00~20:00
Please let us know in advance if you will be arriving outside of these hours.
Late night check-in may not be accepted.
Check-out time is ~10:00
There is no check-out procedure.
Early morning check-out is available.
Please inquire for late check-out requests.
How do I check in?
How do I check in?
Four days prior to your scheduled stay, we will send you a bookkeeping form by e-mail.
When you return the form, your advance check-in will be completed.
We appreciate your cooperation in submitting the form in advance to ensure smooth check-in on the day of your stay.
I would like to do a guest house.
I would like to do a guest house.
We give lectures on how to open a business smoothly, run it smartly, and manage it simply.
Please consult with us first.
(*Internships are also available)
Are you recruiting staff?
Are you recruiting staff?
We are looking for staff.
Please contact us.
How do I rent a space?
How do I rent a space?
Please consult with us regarding the purpose of use, number of people, time of day, etc.
Bicycle Rental
Bicycle Rental
レンタサイクルはおりたたみの携帯用自転車1台、ご用意しております。
1Fリビングの名簿にお名前をご記入いただき、以下からお支払いをお願いします。
自転車は玄関にございます。
使い終わったらもとの場所にお戻しください。
お出かけの際は必ず自転車に鍵をかけ、盗難にご注意ください。
万が一紛失された場合は弁償いただくことになりますのでご了承お願いします。
間違えてお持ち帰りにならないよう、ご注意ください。
About Parking Lot
About Parking Lot
Parking outside of the designated parking areas may result in penalties. The facility will not be responsible for any damage.
Please contact us in advance if you need a parking space, as it is difficult to locate.
About Windows
About Windows
Windows should be closed when opened.
Free equipment in the facility
Free equipment in the facility
Feel free to use appliances, furniture, etc.
Note that some options are available for a fee.
Please return them to their original positions after use.
About Air Conditioners
About Air Conditioners
Please feel free to use the air conditioner in each room.
However, please be sure to turn off the air conditioner when you leave the room or check out.
Provision of meals
Provision of meals
No food or beverages will be provided, so please prepare your own.
Please feel free to use the condiments in the refrigerator.
Please use the convenient map on our website for nearby restaurants and other facilities.
About Smoking
About Smoking
Smoking is prohibited in the entire building.
Please do not smoke on the street as it is a nuisance to the neighborhood.
We ask that you smoke in your own car.
Can non-guests enter the guest rooms?
Can non-guests enter the guest rooms?
No one other than guests are allowed in the guest rooms.
Can I throw away trash?
Can I throw away trash?
Garbage must be separated and placed in the garbage cans in the living room. See the sign for details.
Please do not bring in garbage from your home or car.
Disruptive behavior
Disruptive behavior
We reserve the right to refuse the use of our facilities and accommodations to any guest who is seen or suspected of disturbing other guests or residents in the neighborhood.
About lost items
About lost items
Lost and found items will be announced on Instagram Stories. (@watausagi_gh)
Lost and found items will be kept for up to 1 month.
Lost and found items can only be mailed with a freight collect slip.
A shipping fee may also be charged.
Lost and found items will be posted on our Instagram Stories.
About taking out equipment
About taking out equipment
Do not remove items from the facility.
Bringing in Hazardous Materials
Bringing in Hazardous Materials
Do not bring hazardous materials or items prohibited by law into our facility.
Eating and drinking in bed
Eating and drinking in bed
Eating and drinking are prohibited in the guest rooms and on the beds.
If you cause stains on the beds or tatami mats, you will be required to pay for the damage.
footwear
footwear
Please remove your shoes before entering the building.
If you are worried about losing your shoes, please use the locker with a key in the living room on the first floor.
About Valuables
About Valuables
Please keep your valuables in the locker with a key in the living room on the first floor.
We will not be responsible for any loss or theft of your belongings during your stay.
Are there any precautions?
Are there any precautions?
Cigarettes, foul odors, and strong-smelling items are prohibited.
After using the facility, please clean up after yourself within the limits of common sense.
If you have changed the layout of the room, please be sure to return it to its original state before leaving the room.
Can I bring my own food and drink?
Can I bring my own food and drink?
You are free to bring your own prepared foods, take-out items, alcohol, soft drinks, etc.
However, please take all items brought in by customers with you.
What should I do if I break something in my room?
What should I do if I break something in my room?
Please contact us as soon as possible.